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Job Description
Our client is a leading energy solutions company specializing in batteries, inverters, UPS systems, and power backup products, serving customers across domestic and international markets is looking for a Service Executive- Support.
Key responsibilities :
- Conduct regular service update calls with partners
- Manage and track complaints through JIRA/CRM tools
- Ensure SLA adherence, timely closures, and RCA tracking
- Act as SPOC for partner escalations
- Manage battery claims and settlement coordination
- Track MAT % and performance metrics
- Generate monthly reports (Battery Plant / export markets)
- Track complaint trends, and service performance
- Manage Spare Masters updates (Lithium, HF, UPS)
- Support SKD segregation (e.g., Nepal) and regional requirements
- Assist in spare planning and availability
- Coordinate with Chinese suppliers for technical clarifications, failure investigations, and PIP (product Improvement Plan)
- Prepare service escalation reports (logs, photos, serial numbers, usage data).
- Track supplier response and follow-up until closure.
Skills Required
- Technical understanding (inverters/batteries preferred)
- Strong coordination & communication
- Basic Excel & CRM/JIRA familiarity
- Problem-solving & ownership mindset
Skills
Technical Support EngineerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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