An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
Role & responsibilities
- Accountable for overall Hub Operations as per operational standards.
- Ensuring Customers are delighted at all times.
- Promptly and effectively manage customer escalations.
- Ensuring employee engagement initiatives are implemented.
- Comply with 100% ZTP (Zero Tolerance Policy).
- Prepare requisite business dashboard and duly report / review with Hub team and Area Manager
as required.
- Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.
- SOP Adherence at all times and compliance with Service Level Agreement.
- Maintain the cost per shipment (CPS) as per budget.
- Ensure Profitable operations.
- Coordinate with respective departments and adhere to commercial and statutory compliance.
- Conduct team meetings, motivate team and control attrition.
- Fill gaps in employee headcount within turnaround time.
- Ensure team leaders and other hub team members are trained well.
- Managing environmental bodies.
- Continuously improve in reducing error rate in Operations Management
- Ensure safety of people, facility and shipment at all times.
- Maintain high quality facilities and people hygiene.
- Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps.
- Follow up and coordinate with departments based on open house discussions / findings and take
necessary action as appropriate.
- Escalate any information related to the organization to appropriate departments and seniors for
taking necessary actions.
- Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team
accordingly.
- Coordination and execution with local vendors.
- Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard.
- Accountable for all recoveries.
- Accountable for stock audit, reconciliation and accuracy at any point of time.
- Monitoring Team Leaders performance, tracking of undelivered shipment on a real time basis
and taking proactive action for delivery.
- Identification of potential Team Leader candidates for internal career progression.
- Achieving capacity utilization as per target.
- Has complete knowledge of PIN codes and routes assigned to the Hub.
Name: Manivannan or Alice
Contact : 8220872232 / 9025937306
Skills
Last Mile DeliveryDeliveryHubHub OperationsOperationsLast MileOperationsOperations ManagementGrievance HandlingDeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Flipkart Private Limited, an emblem of India's e-commerce success, stands tall with its headquarters in Bangalore and corporate roots extending to Singapore. What commenced as a modest venture selling books online has now burgeoned into an expansive marketplace, offering everything from the latest gadgets to fashion and home essentials. This diversification reflects Flipkart's adaptability and keen understanding of the Indian consumer's pulse.
With strategic acquisitions like Myntra, Flipkart has not only widened its inventory but also cemented its stature in the apparel industry, capitalizing on the surge of digital retail. Competing in a market teeming with robust contenders like Amazon India and Snapdeal, Flipkart has claimed a lion's share, holding a 48% market share as of FY23. The company's prowess is particularly notable in the realm of apparel and electronics, where it stands "neck and neck" with global giant Amazon.
Flipkart's success is a testament to its innovative approaches, from logistics to customer service, ensuring it remains at the forefront of the e-commerce wave in India. As the company continues to evolve, it consistently reinforces its position as a cornerstone of the Indian digital economy, shaping the shopping habits of a nation on the rise.
Similar Jobs
View all
New Operations Maintenance & Support roles in Villianur.
One email a day. Unsubscribe any time.
