Flipkart - Senior Manager - Control Tower Operations

About the Role
- Ownership of Key Supply Chain metrics such as RI, Fraud, Logistics and SPF loss
- Monitor shipment flow, return pendency, damages, process adherence, material handling for Large Supply Chain
- Focus on execution of initiatives / product features from E2E perspective
- Point person for liaising between Product / Tech / Ops/Quality and Design teams

- Program manage the prep for key events such as BBD and ensure loss reduction by employing the predefined and/or newly identified/aligned levers
- Manage Assets operations by close monitoring of operations, stakeholder management & designing right playbooks
- Pull up input and output loss metrics to generate insights/RCA on loss reduction
- Process review and improvement in all function areas where CT interacts
- Provide inputs to Product with CT's point of view after collaborating inputs from various stakeholders
- Conceptualize and own action items to reduce losses across large supply chain
To succeed in this role you should have the following:
1) Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs.
2) Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.
3) Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.
Qualification
- B-tech or MBA (Preferred candidates from Tier I/II MBA institutes)