Java Developer

• Conducting in-depth analysis of logs and monitoring application behavior to identify the root causes of production issues. You will provide temporary resolutions using database-level fixes or configuration changes to minimize downtime and impact on business operations.
• Addressing tickets and issues escalated from L1 Support by providing immediate workarounds and ensuring operational continuity. It is essential to resolve issues promptly to maintain smooth business operations.
• Escalating issues to the L3 (Development) team when a permanent code-level fix is required. Before escalation, you are expected to provide detailed analysis and temporary resolutions, such as database fixes, to minimize user impact and facilitate efficient resolution by the development team.
• Conducting detailed root cause analysis (RCA) for major incidents and documenting the findings in the Confluence Playbook. By updating the playbook with clear, actionable steps, you will enable L1 teams to resolve similar issues independently in the future.

In this role, effective communication skills are crucial for collaborating with cross-functional teams. While deep Java expertise is not mandatory, basic Java debugging skills and the ability to perform queries and apply database-level fixes in MySQL DB and NoSQL environments are essential. Strong troubleshooting skills, proficiency in log analysis, and the ability to perform end-to-end issue analysis and resolution are key requirements for success in this position.

Please note that L2 Support Engineers are not primarily responsible for code-level changes, as those are handled by the L3/Development Team. Your focus will be on operational continuity through database fixes, log analysis, and prompt communication with stakeholders.

This is a full-time position that requires in-person work at the specified location. The application deadline for this opportunity is 16/03/2025.,