Walk-in || BPO AML/KYC - Customer Support - International Voice - Onsite Pune

Role & responsibilities

• Review transactions and all available information to understand our customers while respecting all identities.
• Make customer-centric decisions and take the path of least resistance to protect our customers.
• Observe customer transactions to identify fraudulent activities such as account takeovers, friendly fraud, theft, and other similar risks.
• Identify suspicious activities and unusual patterns that could result in fraud, including, but not limited to, AML issues and activities reported by other staff members.
• Take inbound and outbound calls to request additional documents for KYC, compliance, and/or to mitigate risk behaviors.

Preferred candidate profile

• Graduate (Bachelor's degree required)
• 1+ years of experience in International BPO Voice/Customer Support (Fraud Analytics, AML, KYC, Banking, Credit Cards, Billing, or Insurance)
• Up to 2 years career gap allowed (subject to evaluation)
• Excellent spoken English communication skills
• Candidates residing in Pune preferred (Work from office)

Perks & Benefits

• Incentives: Up to 4,500 monthly floor incentives
• Thrive Bonus: 3,000 first year completion bonus + annual performance appraisals
• Commute Support: Both-way home pick & drop cab facility (T&Cs apply)

Welcome Gift worth of INR 2500 upon hire exclusively for November batch!

WALK-IN DRIVE DETAILS

• Dates: Monday to Friday
• Timing: 12:00 PM 8:00 PM IST
• Venue: FPS Innovation Labs, Redbriks Offices, East Wing, 5th Floor, Marisoft Tower 3, Marisoft IT Tech Park, Kalyani Nagar, Pune 411014

Landmark: Right inside Marisoft IT Park, near Gold Adlabs / Trump Towers, Kalyani Nagar. Easy access via Metro (Kalyani Nagar Metro Station) or local PMPML buses.

Checklist (What to Bring)

• Updated Resume / CV (soft copy)
• Valid Govt. Photo ID Proof (Aadhaar / PAN / Passport)

Send to this email your Full Name + Date + Time of Arrival for attendance: jonnamay.virtudazo@fpsinc.com