Flipspaces - Assistant General Manager/Deputy General Manager - Control Tower - US Market

FLIPSPACES | US SUPPLY CHAIN

Lead - Control Tower (US Supply Chain):

Grade: AGM / DGM

Location: Mumbai (partial US - hours overlap)

Reports to: Head - Supply Chain

Team: Leads a team of data analysts and digital transformation managers

Function: US Supply Chain - Control Tower

Role purpose: Run the US supply chain through metrics: own KPIs, dashboards and analytics, flag deviations early, and drive automation, catalogue digitization and end-to-end visibility.

Total Experience: 8-12 years

Key Responsibilities:

KPI ownership and performance:

• Define the supply chain KPI/KRA tree, targets and data definitions, with one source of truth per metric.
• Run weekly and monthly performance reviews; flag deviations (cost, P2P, production, quality, shipment, vendor SLA) and track actions to closure.

Dashboards and analytics:

• Build dashboards for leadership, function heads and project teams.
• Deliver analytics on spend, should-cost vs actual, margin leakage, lead times and supplier risk by country.
• Own management MIS and early-warning alerts.

Traceability and visibility:

• Set up PO-to-site visibility (factory, QC, shipment, customs, delivery) for every business owner.
• Integrate ERP, procurement and logistics data into one view.

Automation and digitization:

• Automate recurring reports and workflows (PO tracking, approvals, vendor onboarding, shipment updates).
• Digitize the product catalogue: Category Master, specs, vendors, prices and lead times.

Governance:

• Define SOPs, approval matrices and data governance; audit PO, GRN, payments and vendor master data.

Team leadership:

• Lead and develop the analytics and digital transformation team; build a data-first culture.

KPIs / KRAs:

• Dashboard coverage: % of KPIs live, automated and accurate
• Deviation detection: % deviations flagged before schedule impact; actions closed on time
• Automation: Manual reporting hours saved; processes automated vs plan
• Catalogue digitization: % of Category Master SKUs fully digitized
• Traceability: % of POs with live end-to-end visibility
• Business impact: Savings or margin leakage identified and recovered

Qualifications and Experience:

• B.E./B.Tech or degree in Statistics/Analytics.
• MBA (Operations or Supply Chain) preferred.
• 8-10 years in supply chain analytics, control tower or PMO roles, including 3+ years leading a team.
• Hands-on experience with automation and digitization projects.

Skills:

• Preferred: Power BI/Tableau, advanced Excel, SQL; Python or low-code tools a plus.
• Automation and digitization: workflow automation, RPA/low-code tools, catalogue and ERP digitization.
• Strong analytical and logical reasoning.
• Supply chain process knowledge and strong data storytelling.

Key Interfaces:

• Internal: Head - Supply Chain, supply chain function heads, Costing and Digital Transformation, US Projects, Finance, IT.
• External: BI/ERP partners, freight forwarders, vendors.