Customer Support Associate - Chat Process (L1)

Hi we are hiring for Customer Support Associate - Chat Process (L1)

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat.
• Understand and resolve customer issues within defined SLAs.
• Document interactions and resolutions accurately in the CRM/system.
• Escalate complex issues to L2 or relevant internal teams.
• Follow standard operating procedures (SOPs) and maintain process compliance.
• Provide product and service-related information clearly and concisely.
• 
  Identify and report common customer feedback or recurring issues.
• Maintain a high level of customer satisfaction (CSAT) and quality scores.
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements:

• 1 - 3 years of experience in customer support or a similar role.
• Excellent written communication skills in English and Hinglish.
• Ability to multitask and stay organized in a fast-paced environment.
• Good problem-solving skills and attention to detail.

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• Comfortable working with support tools, CRMs, and chat platforms.
• Willingness to work in shifts, including holidays.
• Patience when handling tough cases
• Able to write in Hinglish.
• Typing speed of 38 to 40 WPM with 90% and above accuracy
• Should be a graduate

Location: Bommanahalli, HSR Layout.

Contact details : m.manjunath@flobiz.in / 8951119282