Salesforce Test Analyst

ABOUT FLUTTER ENTERTAINMENT

Flutter Entertainment is the world’s largest sports betting and iGaming operator with 15.9 million Average Monthly Players worldwide and an annual revenue of $16.4 billion in 2025. We have a portfolio of iconic brands, including FanDuel, Paddy Power, Betfair, PokerStars, Sisal, and Sportsbet.​ 

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Flutter Entertainment is listed on the New York Stock Exchange (NYSE). We’re proud to be recognized by TIME as one of the World’s Best Companies 2025 — a reflection of the passion and commitment of our colleagues across the globe.​ 

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Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.​ 

FLUTTER ENTERTAINMENT INDIA

Our office in the heart of Hi-Tech City, Hyderabad, serves as Flutter Entertainment’s Global Capability Center (GCC). Now home to 1,000+ talented colleagues, we are shaping the future of entertainment across critical areas such as Customer Support Operations, Data & Technology, Business Operations (Finance, HR, Procurement), and HR Tech & Analytics.

We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. Our portfolio of world-class brands, global scale, and challenger mindset presents a powerful combination.

We have ambitious growth plans and goals for the future and the global and local scale to achieve them.

OVERVIEW OF THE ROLE

We are looking for an experienced Salesforce Test Analyst to join our Business Systems Testing team. The role will be responsible for end-to-end testing of Salesforce solutions, including functional, integration, regression, and business-process testing. The candidate should be able to independently analyze requirements, design test coverage, execute testing, manage defects, and work closely with Business and Technology teams.

KEY RESPONSIBILITIES 

• Analyze business requirements, solution designs, and Salesforce configurations to identify testing scope and risks.
• Design and execute functional, integration, system, regression, and end-to-end test scenarios covering positive and negative flows.
• Test Salesforce business processes, configurations, workflows/automation, approvals, validations, reports, dashboards, and user/security access.
• Validate Salesforce Objects, Fields, Relationships, Record Types, Page Layouts, Profiles, Permission Sets, and data.
• Test Salesforce Flows and other automation/business rules and validate their impact on end-to-end processes.
• Perform integration and API testing, including data validation across Salesforce and connected enterprise applications.
• Use SOQL or similar Salesforce data-query capabilities for data validation and troubleshooting.
• Identify, document, and track defects; work with developers/configuration teams through resolution and retesting.
• Assess change impacts and define appropriate regression coverage for Salesforce releases and enhancements.
• Collaborate with Business Analysts, Product Owners, Developers, and business users to support UAT and release validation.
• Contribute to improving testing efficiency through automation, reusable test assets, and AI-enabled testing.

TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE

• 3–5 years of overall QA/testing experience, preferably with Salesforce CRM or enterprise applications.
• Hands-on experience testing Salesforce Service Cloud and HR Service Delivery / HR Case Management solutions.
• Strong understanding of case management workflows, including case routing, queues, escalation, SLAs, and resolution.
• Practical experience in AI Agent, virtual agent, chatbot, or conversational AI testing.
• Experience validating AI-generated responses, knowledge retrieval, conversational flows, case deflection, and human-agent handoffs.
• Good knowledge of Salesforce CRM and Salesforce configuration/functionality.
• Hands-on experience with Salesforce Sales Cloud and/or Service Cloud; exposure to other Salesforce products is an advantage.
• Strong understanding of Salesforce Objects, Relationships, Security Model, Validation Rules, Flows, Approval Processes, Reports, Dashboards, and Data Management.
• Experience with Salesforce integration/API testing and data validation.
• Working knowledge of SOQL.
• Experience with Jira, Azure DevOps, or similar test/defect management tools.
• Strong analytical, problem-solving, communication, and stakeholder-management skills.

Good to Have

• Workday HCM knowledge/experience, particularly Core HCM, Recruiting, Compensation, Benefits, Absence, Time Tracking, or Talent.

• Experience with Salesforce Employee Service, HR Service Delivery, or HR Service Cloud implementation.
• Exposure to Salesforce Agent force or other Salesforce AI-powered capabilities.
• Experience testing Salesforce Knowledge, HR Service Console.·      
• Basic understanding of REST APIs, JSON, and tools such as Postman.

BENEFITS WE OFFER

• Access to Learnerbly, Udemy, and a Self-Development Fund for upskilling.

• Career growth through Internal Mobility Programs.

• Comprehensive Health Insurance for you and dependents.

• Coverage of OPD Consultations and Full Body health checkup every year.

• Well-Being Fund and 24/7 Assistance Program for holistic wellness.

• Hybrid Model: 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.

• Free Meals, Cab Allowance, and a Home Office Setup Allowance.

• Employer PF Contribution, gratuity, Personal Accident & Life Insurance.

• Sharesave Plan to purchase discounted company shares.

• Volunteering Leave and Team Events to build connections.

• Recognition through the Kudos Platform and Referral Rewards.

WHY CHOOSE US

Flutter is an Equal Opportunity Employer and values the unique perspectives and experiences that everyone brings. We are committed to a fair and inclusive recruitment process where every candidate has an equal opportunity to succeed, with hiring decisions based on skills, experience and potential.​

We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India.​ 
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If you're passionate about this opportunity but don't meet every requirement, we still encourage you to apply. Your skills, experiences, and perspective could make you a great fit for our team.