MSC Technology - Senior Dynamics Business Analyst - Customer Insight

FNZ TECHNOLOGY (INDIA) PRIVATE LIMITED
Department Icon Data Science Analytics & Machine Learning
Posted: 6 months ago
2-10 years
Chennai
Data Science Analytics & Machine Learning
work from office
Full Time
Posted: 6 months ago
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Job Description

  • We are hiring Senior Dynamics Business Analyst (Customer Insight) for MSC Technologies.
  • Exp: 2+ Years
  • Location: Chennai
  • :
  • Key Responsibilities:
  • 1. Partner with business stakeholders to translate business goals into Customer Insights and Event Management capabilities.
  • 2. Define clear functional requirements, user stories, and data needs aligned with long-term product vision.
  • 3. Design and hands-on configure segments, customer journeys (real-time and outbound), consent management, and event-driven experiences.
  • 4. Configure and manage event solutions including registration flows, event journeys, and attendance-based triggers.
  • 5. Support the delivery from functional design through deployment, ensuring high-quality configuration, testing, and documentation.
  • 6. Lead troubleshooting and continuous improvement across journeys and event workflows.
  • 7. Contribute to platform roadmap, prioritization, and adoption strategy.
  • Knowledge, Skills & Experience:
  • 1. Bachelor's degree in Business, Computer Science, Marketing Technology, or equivalent experience.
  • 2. Strong hands-on experience with Dynamics 365 Customer Insights (Journeys & Data) and Event Management.
  • 3. Proven experience configuring customer journeys, segments, consent management, and event-driven workflows.
  • 4. Hands-on experience with standard and custom events used for real-time journey triggering.
  • 5. Strong understanding of customer data models, segmentation logic, and event lifecycle processes.
  • 6. Ability to operate as a senior BA who configures and validates solutions, not only documents requirements.
  • 7. Excellent stakeholder engagement and communication skills.
  • 8. Experience working in Agile environments; Azure DevOps experience is a plus.
  • 9. Proactive, ownership-driven mindset with high autonomy.

Skills

IT Business AnalystBusiness AnalystAnalyst

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