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Job Description
- Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync,
- Windows and MAC operating systems, mobile device hardware and software, networking, video
- conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an
- advantage.
- Provides Hardware and Application Support. Asset management and tracking of hardware and software.
- This duty requires knowledge of existing processes.
- Install and configure firm-standard images on laptops & desktops.
- Interface with outside customers and vendors as required
- Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.
- • Provides Mobile Device deployment & support; activities include End user guidance and
- recommendations, activation, account modifications, configuration, testing, problem identification and
- resolution.
Skills
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