Ford - Senior Specialist - HR Technology & AI Solutions

Job Title
Senior Specialist - HR Technology & AI Solutions
Short Description
We are looking for a Senior Specialist in HR Technology & AI Solutions to lead the design, deployment, and optimisation of AI enabled HR platforms. This role will partner closely with HR and IT teams to enhance employee experience through intelligent automation, CRM capabilities, and data driven insights.
Role Description :
In this role, you will drive the implementation of AI and CRM technologies across HR, leveraging Microsoft Dynamics 365 and the Power Platform. You will act as a technical bridge between HR stakeholders and IT, ensuring scalable, compliant, and user centric solutions that support the full employee lifecycle.

Key Responsibilities :
- Design and manage autonomous AI enabled workflows to enhance HR self service and employee experience
- Build and deploy AI models using Microsoft Power Platform (including AI Builder) for document processing, data extraction, and analytics
- Lead the implementation and optimisation of Microsoft Dynamics 365 to support HR CRM use cases
- Maintain CRM governance, security controls, and compliance with global data privacy regulations
- Manage omnichannel HR support capabilities (chat, call, case management) within CRM
- Own system documentation including architecture, workflows, integrations, and configuration changes
- Partner with HR, IT, and vendors to translate business needs into technical solutions
- Support UAT, production releases, and post implementation optimisation
- Analyse system performance and user feedback to continuously improve HR technology platforms
- Identify opportunities for digital transformation across HR processes and HCM integrations
Qualifications & Experience :

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Required :
- Bachelor's degree in Information Technology, Human Resources, Business Administration, or related field
- 8+ years of experience in HR Technology, HRIS, or CRM based platforms
- Strong experience with Microsoft Dynamics 365 and Power Platform
- Proven experience in CRM governance, release management, and configuration management
- Solid understanding of core HR processes and global HCM modules
- Strong analytical, problem solving, and stakeholder communication skills
Preferred :
- Experience implementing AI driven solutions within HR or CRM environments
- Exposure to autonomous workflow automation and advanced AI use cases
- Project management experience delivering complex enterprise solutions
- Ability to work independently in a fast paced, matrixed environment