Associate, Managed ERP Services

Department: Professional Services

Location: India, Bangalore

Description
As a Managed Services Consultant at Forterro Sweden, you will be based in our office in Bangalore, working within a flexible and dynamic team.
You will get the opportunity to work in a broad technical role with competent and engaged colleagues! You will be a vital member of the team, playing a key role in its development and contributing to the long-term success. This role not only offers significant opportunities for professional growth but also specializes in AWS/Cloud and Jeeves ERP. You will have the chance to work with the latest trends and technologies in cloud and ERP while expanding your skill set.
The role involves supporting the daily operation of customer ERP environments. You monitor, maintain, and configure ERP systems within defined procedures.
You work under close supervision and follow ITIL and SLA standards. You handle routine service requests, incidents, and basic changes. You help keep systems stable, secure, and available. You communicate with colleagues and customers to share information and resolve general issues.
Responsibilities
System Monitoring and Maintenance

• Monitor Critical Services and System Performance.

• Health Checks: Regularly check the health of the EC2 instances, ERP system and other resources.

User Management

• Provisioning Users: Create and manage user accounts.
• Access Control: Configure IAM roles and policies to ensure proper access control.

Support and Troubleshooting

• Incident Response: Respond to and resolve incidents.
• Support Tickets: Manage and resolve support tickets in a timely manner.
• Log Analysis: Analyse application and system logs to troubleshoot issues.
• Root Cause Analysis: Perform root cause analysis for recurring issues and propose solutions.

Configuration Management

• System Configuration: Assist in configuring ERP modules as per business requirements.
• Parameter Tuning: Tune & configure system parameters to optimize performance.
• Microsoft SQL, benchmarking, and performance analysis / optimization.

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Security Management

• Audit Compliance: Ensure compliance with security policies and audit requirements.

Deployment and Updates

• Software Updates: Apply patches and updates to the ERP software.
• Environment Management: Manage different environments (development, testing, production) within AWS.

Documentation and Reporting

• Document Procedures: Create and maintain documentation for standard operating procedures and system configurations.
• Knowledge Base: Contribute to a knowledge base for common issues and solutions.
  

Skills, Knowledge & Expertise
To succeed and excel in this role, we believe you should hold a bachelors degree in informatics or information technology.
You should have at least two years of experience in infrastructure and cloud solutions, as well as system administration e.g. Microsoft Windows Server, SQL Server, and virtualization. While certification in Cloud and Microsoft solutions is advantageous, it is not a mandatory requirement.
You possess an analytical mind and a structured, solution-oriented approach to your work. You are proactive, capable of making independent decisions. At Forterro Sweden, we value teamwork and believe in collective success. Youll be supporting both colleagues and clients in an international environment, requiring adaptability and strong communication skills.
If youre passionate about technology, enjoy problem-solving, and excel in a dynamic, global setting, wed like to hear from you.