ECommerce Key Accounts Manager - Indian Marketplace

Role Summary

The role is responsible for driving online sales growth, optimizing digital storefront performance, and ensuring seamless execution on ecommerce platforms. This role owns end-to-end ecommerce operations including sales planning, platform management, promotions, analytics, and cross-functional coordination to deliver revenue, profitability, and customer experience objectives.

Core Skills

• Deep understanding of Indian Ecommerce landscape
• Strategic thinking with ability to visualize long-term growth roadmaps for Indian ecommerce
• Strong analytical skills (Marketplace dashboards) & business accument (volume growth with profitability)
• Awareness and understanding of marketplace ad portals, funnel optimisaton (Awareness to Conversion to retention)
• Understanding of last-mile delivery, regional utilization optimization
• Excellent communication skills with ability to manage cross-functional teams and marketplace account managers

Role Responsibilities

Sales & Growth

• Own ecommerce revenue targets, growth plans, and monthly/quarterly forecasts
• Drive GMV growth through traffic, conversion, and average order value optimization
• Plan and execute platform-led events, sales days, and campaigns

Platform Management

• Manage product listings, catalog health, content quality, and availability
• Coordinate with marketplace account managers and internal teams
• Ensure platform hygiene including pricing, stock, ratings, and compliance

Merchandising & Promotions

• Plan promotions, discounts, and bundles aligned with brand and margin goals
• Optimize product visibility through search, banners, and platform tools
• Execute seasonal, festive, and new-launch campaigns

Analytics & Reporting

• Track and analyze daily, weekly, and monthly performance metrics
• Identify insights on consumer behavior, funnel drop-offs, and category trends
• Prepare performance dashboards and management reports

Operations & Execution

• Work closely with supply chain, finance, marketing, and customer service teams
• Ensure smooth order fulfillment, returns management, and issue resolution
• Improve operational efficiency and customer experience

Process & Capability Building

• Implement best practices, SOPs, and automation where applicable
• Stay updated on ecommerce trends, platform updates, and digital innovations

Reporting:

• Daily weekly and monthly report on sales, inventory and return performance with detailed insights
• Regularize commision invoices of marketplaces, timely financial reconciliation along with business finance and marketplace