Learning And Talent Development Operations Manager

Job purpose:

Working within the HR Shared Service Centre, the Learning and Development Administration Manager oversees operations, governance, and administration to enable high-quality learning experiences across the Firm.

The purpose of the role is to:

• Provision of operational excellence and consistency: establish formal governance, manage budgets, schedules, suppliers, and maintain delivery standards across all L&TD programmes.
• Manage the team in coordinating complex programme logistics: Coordination of live sessions, facilitators, training spaces, and attendance tracking for specific interventions.
• Oversee learning systems and compliance: managing learning platforms, ensuring meeting regulatory requirements, and maintaining mandatory training compliance.
• Enhance reporting capabilities to provide actionable insights and managing the expanding onshore and offshore administration team are key responsibilities.
• Ensure adequate service provision to the UK L&TD team in-line with agreed service levels, Firm and external requirements.

Key Responsibilities:

Team management and leadership:

• Provide direct line management of administrative team ensuring process uniformity and service provision supporting all portfolios.
• To ensure consistency in processes and effective oversight across the entire L&TD function
• Oversee daily L&TD administrative operations, including scheduling, enrolment, and logistics coordination.
• Oversee governance and data management to ensure adequate reporting and representation of L&TD KPIs with internal and external stakeholders
• Ensure precise documentation of all learning and talent development activities including information provided through LMS, knowledge system (Hive) and delivered provision (i.e pre-work, learning materials and post-learning information sharing
• Support with the implementation and development of replacement Learning Management System, managing the team to coordinate processes, governance and creation of an excellent, high quality end user experience.
• Collaborate with service line training specialists to refine efficiencies and further the effectiveness of learning coordination.
• Guarantee adherence to mandatory training obligations and escalate any identified gaps as appropriate.
• Work in partnership with the Learning Design team and Governance and Systems Manager to deploy firm-wide learning initiatives in alignment with the central release strategy.
• Ensure the team are trained consistently on all processes and systems to provide cover and continuity.

Stakeholder Management

• Liaise with programme managers, facilitators, trainers, and internal stakeholders to support seamless execution of L&TD activities, this includes managing the learning calendar, overseeing supplier relations, and coordinating room bookings.
• Serve as a point of escalation for L&TD queries, providing guidance and troubleshooting through the administrative team.
• Coordinate with external providers and venues for the execution of training sessions and events.
• Report on the coordination of UK Early Careers Development, Talent Development Programmes, Professional Education and Qualifications on an hi-weekly cadence
• Report on the progress of governance and metrics to internal stakeholders
• Input on reports and documentation provided to external stakeholders (I.e. regulators) with data and metrics derived through operations

Budget, Systems & Data Management

• Support the design and development of learning management software and implementation through coordination
• Administer learning platforms, issue access credentials, and support users with technical queries
• Monitor training completion rates and generate reports for leadership and compliance teams
• Provide feedback and learning data to L&TD Advisor to support ongoing evaluation and improvement
• Track and monitor invoices and budget control

Engagement

• Manage the team to ensure consistency in scheduling, enrolment processes, and compliance tracking activities
• Support the team to liaise effectively with facilitators and co-facilitators (including 3rd party provision of education and Early Careers programmes)
• Support ongoing development of intranet resources, session invitations, and L&TD materials through team member portfolio allocation
• Collaborate closely with the L&TD Advisor to promote L&D initiatives and boost engagement. Oversee administration of communication strategies and promotional activities (led by L&TD Advisor and embedded through coordination including curriculum pages and areas of the Learning and Talent Development skills hub)

Continuous Improvement

• Develop a methodology for periodic improvements to processes, procedures and system updates allowing the team to consult and communicate with stakeholders accordingly
• Manage the team to operate with a continuous improvement mindset and apply the principles of continuous improvement methodology
• Support data integrity and robust feedback processes
• Contribute to governance workflows and reporting accuracy
• Oversee training compliance and assist in identifying opportunities to streamline administrative procedures and enhance learner experience
• Participate in the development of toolkits, templates, and digital resources
• Provide support to L&D projects and initiatives that align with the strategic objectives of L&TD
• Oversee the design and ongoing development of monthly progress reporting to reflect all provision across all portfolios managing the team to escalate concerns early to programme managers in anticipation

Experience, Skills & Qualifications

• Significant experience in L&D administration (preferred) or in HR operations, or educational coordination
• 7+ years of experience.
• Experience of managing teams responsible for multiple aspects of operations
• Experience of managing international teams is desirable
• Strong organisational and time management skills
• Proficiency in learning systems and Microsoft tools
• Excellent communication and customer service orientation
• Ability to manage multiple priorities and adapt to changing needs

At Forvis Mazars, inclusion is central to our values. We recognise that being an inclusive organisation makes us stronger as a business. We seek to attract and recruit people who reflect the diverse nature of our clients and communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age and disability. Mazars selects candidates based on skills, qualifications and experience.

We are open to having conversations about flexible working. Our client-facing professionals can often be required to travel regularly or may be based at client sites, but our approach to agile working can help achieve a lifestyle balance without compromising on client service.

We welcome applications from those returning to employment after a break from their careers