Service Engineer

We are seeking a skilled professional to manage our Supporting Oracle Inventory, Receiving,Receipt Accounting, Inventory Visibility in Oracle.

Key Responsibilities

• Provide L1 support for organization and Location Configuration
• Mange Oracle Receiving and recipient Accounting issues
• Deliver Month-end/Quarter-End support services
• Triage and prioritize incoming oracle inventory management tickets
• Perform initial assessment of reported system issues
• Route complex problems to appropriate support team and on-calls
• Troubleshoot and resolve Oracle inventory issues or route to appropriate teams
• Document solutions and knowledge base articles
• Monitor tickets queues and ensure SLA compliance
• Support critical period-end processing activities
• Ensure inventory visibility and accuracy within Oracle systems
• Implement best practices for inventory management within Oracle

Requirements

• 5+ experience of Oracle inventory management modules
• Understanding of receiving and recipient accounting processes
• Experience with organization and location configuration in Oracle
• Familiarity with month-end and quarter-end procedure
• Strong problem analysis and prioritization skills
• Experience with ticketing system and incident management
• Excellent communication and documentation skills
• Ability to work effectively under pressure during critical business periods

Qualifications

• Experience with Oracle ERP systems
• Background in technical support or service desk environments
• Understanding of inventory management concepts
• Customer service orientation

- Strong analytics and