US Voice Process- Customer Service Role

Greetings from Foundever!

Hiring only for candidates from Mumbai Location.

Job Role

We are hiring Customer Service Executives for the Communications process. The role involves assisting customers with broadband-related queries, providing excellent customer support, handling account-related concerns, and ensuring customer satisfaction through effective issue resolution.

Key Responsibilities:

• Handle inbound customer service calls and resolve customer queries.
• Assist customers with broadband, internet connectivity, billing, and account-related concerns.
• Retain existing customers by addressing concerns and offering suitable solutions.
• Identify upselling opportunities and promote relevant products/services.
• Maintain high levels of customer satisfaction and service quality.
• Accurately document customer interactions and follow process guidelines.

Eligibility Criteria:

• Minimum HSC/Graduate.
• Good communication skills in English.
• Customer service experience preferred.
• Freshers with excellent communication skills may also apply.

Salary & Benefits:

• Salary: 21,796 - 25,874 per month.
• Performance Incentive: Up to 2,000 per month.
• Additional earnings through Upselling and Retention incentives.

Shift Details:

• 24x7 Rotational Shifts.
• 5 Days Working.
• 2 Rotational Week Offs.
• Work From Office.

Preferred Skills:

• Strong customer handling skills.
• Problem-solving ability.
• Basic computer knowledge.
• Ability to work in rotational shifts.

*Interested candidate can share there resume at Pooja2@foundever.com