Fraganote - Operations Head - D2C/FMCG

Operations Lead - Fraganote

Location: Delhi NCR

Experience: 8 - 12 years

About Fraganote

Fraganote is a fast-growing D2C fragrance brand building products that make premium fragrance more accessible, exciting and everyday. As we scale across D2C, marketplaces, quick commerce and offline channels, we're looking for an Operations Lead who can build a sharp, scalable and highly efficient operations engine behind the brand.

The Role

As the Operations Lead, you will own the end-to-end operations and supply chain function at Fraganote. From ensuring the right inventory is available at the right time to managing warehouses, logistics partners and fulfilment, you will be responsible for making sure our products move smoothly, efficiently and cost-effectively from production to the customer's doorstep.

This is a hands-on leadership role for someone who enjoys solving operational chaos, building processes from scratch and making things work better at scale.

Key Responsibilities

• Own end-to-end operations across supply chain, procurement, warehousing, inventory, logistics and order fulfilment.
• Drive demand planning, inventory planning and production coordination to ensure product availability across all channels.
• Manage warehouse operations including inwarding, storage, picking, packing, dispatch and inventory reconciliation.
• Manage and optimise 3PL, courier and logistics partners, ensuring timely deliveries and strong service levels.
• Oversee fulfilment across D2C, marketplaces, quick commerce and offline channels.
• Track and improve key operational metrics including TAT, RTO, NDR, fulfilment rate, order accuracy and logistics costs.
• Own returns, cancellations and reverse logistics while identifying and addressing recurring operational issues.
• Develop and implement SOPs, processes and operational dashboards to build a scalable operations function.
• Drive cost optimisation and process improvements across warehousing, logistics, procurement and fulfilment.
• Manage operational vendors and negotiate commercials, contracts and service levels with external partners.
• Work closely with Sales, Marketing, Finance, Customer Experience and Product teams to ensure seamless execution.
• Build, manage and mentor the operations team as Fraganote continues to scale.
• Identify operational bottlenecks proactively and implement data-driven solutions to improve efficiency and customer experience.
• Ensure the business is operationally ready for new product launches, campaigns, seasonal peaks and rapid scale-ups.

What We're Looking For

• 6 - 10 years of experience in Operations / Supply Chain / Logistics, preferably within D2C, e-commerce, FMCG, beauty, fashion or consumer brands.
• Strong understanding of inventory planning, warehousing, logistics and order fulfilment.
• Experience managing 3PLs, courier partners and warehouse operations.
• Hands-on experience with D2C + marketplace + quick-commerce operations is highly preferred.
• Strong analytical and problem-solving skills.
• Experience in vendor management and commercial negotiations.
• Ability to build processes and SOPs in a fast-paced, high-growth environment.
• Strong ownership mindset - someone who doesn't just identify problems but actually solves them.
• Excellent stakeholder and team management skills.
• Comfortable working with data, dashboards and operational metrics.