Field Service Engineer

• Provide on-site technical interventions, including installation, training, repair,

and maintenance, to ensure optimal operation of machinery at client sites.

• Engage with customers to deliver necessary technical support, fostering strong

and positive customer relationships.

• Collaborate with the sales and dealer teams by sharing technical insights and

support to enhance sales opportunities and business growth.

• Complete required technical training and assessments to continually enhance

technical proficiency and deliver high-quality service to clients.

• Achieve service targets by negotiating and securing Service Contracts and spare

part sales, while managing billing, invoicing, and accounts receivable related to

routine service activities.

• Oversee personal inventory, including spare parts and tools, ensuring adequate

stock levels and proper management.

• Execute technical tasks assigned by team leadership in a timely and efficient

manner.

• Utilize technical management systems effectively to ensure accurate and

complete data entry.

• Document all technical activities thoroughly in Field Service Reports, CRM

software, and other prescribed administrative records.

• Mentor junior engineers through technical escalation support and customer

relationship building

• Aid and support your Area Technical Manager in managing the cadence of

Preventive Maintenance and timely installations

• Support other Area Technical Manager locations when Dynamic Resource

Allocation is required and requested by your manager.