Sr International Voice Process.

Department Icon Operations Maintenance & Support
Posted: 1 year ago
1-5 years
All India
Operations Maintenance & Support
Work from Office
Full Time

Posted: 1 year ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

    As an International Process Executive at Tech Mahindra located in Hitech City, you will be responsible for handling customer calls from various countries such as the U.S, UK, Canada, and Australia. Your role will involve providing product and service support to customers.

    To excel in this role, you must possess excellent verbal and written communication skills, along with good logical reasoning and analytical abilities. You should be comfortable interacting with customers over calls and be able to address their service-related queries effectively.

    This position requires flexibility to work in rotational and night shifts corresponding to the U.S time zone. The salary range for this role is INR 4.0 L.P.A to 5.5 LPA, along with incentives and additional benefits.

    Tech Mahindra offers a conducive work environment with 5 days working and 2 rotational week offs. Employees can avail of benefits such as a two-way cab facility, medical insurance, and access to world-class amenities including a cafeteria, gym, sports arena, amphitheatre, and theme-based break-out zones.

    Applicants must meet the eligibility criteria of having at least 1 year of international voice experience to be considered for this position. Experience documents are mandatory for the application process. Please note that this role involves complete night shifts and rotations with no work-from-home option available.

    The ideal candidate for this position should possess effective communication skills and strong interpersonal abilities, particularly in English. If you believe you meet these criteria, you are encouraged to apply for this full-time, permanent role.

    For further inquiries and applications, please contact Chaphe Pavan at +91 hidden_mobile.

    Benefits associated with this role include health insurance and provident fund. The work schedule involves night shifts, rotational shifts, and U.S shifts. Additional bonuses such as joining bonus, performance bonus, quarterly bonus, and yearly bonus are also provided.

    Candidates interested in this opportunity must have at least 1 year of experience in an international voice process. The work location for this role is in person, and there are no requirements for regional languages.

    Tech Mahindra is looking for dedicated individuals who can contribute effectively to the team through their communication and interpersonal skills. If you believe you are a suitable candidate for this role, apply now and take the first step towards a rewarding career with us.,

Skills

International Voice ProcessVerbal CommunicationAnalytical SkillsWritten CommunicationLogical ReasoningCustomer Interaction

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