Relationship Officer

Company Description Fusion Finance Ltd is a purpose-driven financial services organization focused on empowering underserved clients across rural and semi-urban India. The company supports financial inclusion through income-generating microfinance loans and MSME business loans that are responsive to real-life customer needs. Fusion aims to build a financially literate and self-reliant ecosystem by offering inclusive financial services and driving awareness at the grassroots level. The organization positions itself as a movement for change, driven by trust, impact, and a commitment to helping customers thrive with dignity and independence.

Role Description The Relationship Officer role at Fusion Finance Ltd is a full-time, on-site position based in Motihari. The Relationship Officer will manage and grow customer relationships, focusing on underserved communities and small businesses, while promoting Fusions financial products and services. Day-to-day responsibilities include identifying prospective clients, explaining product features and benefits, supporting loan application processes, and ensuring timely repayment through regular follow-ups. The role also involves providing high-quality customer service, resolving queries, maintaining accurate records, and gathering feedback from clients to improve service delivery. The Relationship Officer will collaborate with internal teams to meet sales targets, uphold compliance standards, and contribute to Fusions mission of financial empowerment.

Qualifications

• Candidates should possess strong Business Relationship Management skills, with the ability to build trust and long-term client partnerships.
• Candidates should possess foundational Finance knowledge, particularly in microfinance and small business lending, to explain products and assess customer needs.
• Candidates should possess clear and effective Communication skills, including the ability to present information in a simple, customer-friendly manner.
• Candidates should possess solid Customer Service skills, with a focus on empathy, responsiveness, and problem-solving for diverse client profiles.
• Candidates should possess Sales skills, including lead generation, converting prospects, and achieving assigned targets ethically.
• Additional beneficial qualifications include familiarity with local markets in and around Motihari, basic computer proficiency, and the ability to work in the field as required.
• A relevant diploma or bachelors degree in Finance, Business, Commerce, or a related discipline is preferred; prior experience in financial services or microfinance is an advantage.