ISO Domain Expert

Employment Type
Contract / Full-Time
Location: Remote / Hybrid (India preferred)
Job Summary
We are building a cloud-based ISO Management & Certification SaaS platform designed to support ISO-related processes across certification bodies, auditors, consultants, and client organizations.
We are looking for an ISO Domain Expert / Process Consultant with strong exposure to ISO standards, audit processes, and compliance workflows, who can help define business processes and guide product development teams in building a practical, scalable ISO-focused software product.
This role will collaborate closely with the Scrum Master, Product Owners, and Engineering Teams to ensure the platform reflects real-world ISO practices while remaining adaptable across different organizations and standards.
Key Responsibilities

• ISO Process & Domain Understanding
  

Contribute domain knowledge across ISO standards and audit-related workflows, including:
Client onboarding and application processes
Audit planning and execution (Stage 1 / Stage 2 concepts)
Non-conformity and corrective action handling
Certification, approval, and ongoing monitoring activities
Support workflows across multiple ISO standards (ISO 9001, 14001, 27001, 45001, ISO 17025, etc.)

• Business Requirement Support
  

Help Translate ISO Processes Into
Business requirements
Process flows and user journeys
Functional use cases
Support definition of user roles and permissions relevant to ISO and audit environments
Act as a domain reference point for ISO-related questions during development

• Product & Agile Collaboration
  

Collaborate With The Scrum Master And Product Team To
Support backlog grooming and refinement
Clarify domain-related acceptance criteria
Review features from an ISO compliance perspective
Participate in sprint reviews and discussions to validate process alignment

• Compliance & Quality Perspective
  

Provide Guidance On
ISO documentation expectations
Audit traceability and record retention
Compliance-friendly data handling
Assist in ensuring workflows align with general accreditation and regulatory expectations

• Cross-Team Communication
  

Communicate ISO Concepts Clearly To
Technical teams
Product stakeholders
Help simplify standards into implementable system behavior
Experience
Required Skills & Experience
5+ years of experience in roles involving ISO standards, audits, quality management, or compliance, such as:
Quality Manager / Quality Lead
Internal or External Auditor
ISO Consultant
Compliance Manager
QMS / EHS / ISMS Professional
Hands-on exposure to ISO audits and documentation practices
Domain Knowledge
Working Knowledge Of
ISO management system standards
Audit processes and NC handling
CAPA and corrective action workflows
Experience working with certification bodies, labs, consulting firms, or regulated organizations is a plus (not mandatory)
Collaboration & Communication
Ability to explain ISO concepts in simple, practical terms
Comfortable working with cross-functional teams
Willingness to learn product and SaaS concepts
Good to Have (Not Mandatory)
Experience with ISO software tools or digital QMS platforms
Exposure to Agile / Scrum environments
Understanding of SaaS or workflow-based applications
Experience across multiple ISO standards or industries
What Success Looks Like
Product teams gain clarity on ISO workflows
ISO requirements are correctly reflected in system design
Reduced ambiguity during development
A flexible ISO platform usable across different organizations
Why Join This Project
Opportunity to contribute to a modern ISO-focused SaaS product
Chance to transition from pure ISO/compliance roles into product domain
Work closely with product and engineering teams
High learning and growth potential