ISO Domain Expert

• Employment Type
• Contract / Full-Time
• Location: Remote / Hybrid (India preferred)

Job Summary

We are building a cloud-based ISO Management & Certification SaaS platform designed to support ISO-related processes across certification bodies, auditors, consultants, and client organizations.

We are looking for an ISO Domain Expert / Process Consultant with strong exposure to ISO standards, audit processes, and compliance workflows, who can help define business processes and guide product development teams in building a practical, scalable ISO-focused software product.

This role will collaborate closely with the Scrum Master, Product Owners, and Engineering Teams to ensure the platform reflects real-world ISO practices while remaining adaptable across different organizations and standards.

Key Responsibilities

• ISO Process & Domain Understanding

  Contribute domain knowledge across ISO standards and audit-related workflows, including:

• Client onboarding and application processes
• Audit planning and execution (Stage 1 / Stage 2 concepts)
• Non-conformity and corrective action handling
• Certification, approval, and ongoing monitoring activities
• Support workflows across multiple ISO standards (ISO 9001, 14001, 27001, 45001, ISO 17025, etc.)

• Business Requirement Support
  Help Translate ISO Processes Into
• Business requirements
• Process flows and user journeys
• Functional use cases
• Support definition of user roles and permissions relevant to ISO and audit environments
• Act as a domain reference point for ISO-related questions during development

• Product & Agile Collaboration
  Collaborate With The Scrum Master And Product Team To
• Support backlog grooming and refinement
• Clarify domain-related acceptance criteria
• Review features from an ISO compliance perspective
• Participate in sprint reviews and discussions to validate process alignment

• Compliance & Quality Perspective
  Provide Guidance On
• ISO documentation expectations
• Audit traceability and record retention
• Compliance-friendly data handling
• Assist in ensuring workflows align with general accreditation and regulatory expectations

• Cross-Team Communication
  Communicate ISO Concepts Clearly To
• Technical teams
• Product stakeholders
• Help simplify standards into implementable system behavior

Experience

Required Skills & Experience

5+ years of experience in roles involving ISO standards, audits, quality management, or compliance, such as:

• Quality Manager / Quality Lead
• Internal or External Auditor
• ISO Consultant
• Compliance Manager
• QMS / EHS / ISMS Professional
• Hands-on exposure to ISO audits and documentation practices
• Domain Knowledge

Working Knowledge Of

• ISO management system standards
• Audit processes and NC handling
• CAPA and corrective action workflows
• Experience working with certification bodies, labs, consulting firms, or regulated organizations is a plus (not mandatory)
• Collaboration & Communication
• Ability to explain ISO concepts in simple, practical terms
• Comfortable working with cross-functional teams
• Willingness to learn product and SaaS concepts
• Good to Have (Not Mandatory)
• Experience with ISO software tools or digital QMS platforms
• Exposure to Agile / Scrum environments
• Understanding of SaaS or workflow-based applications
• Experience across multiple ISO standards or industries
• What Success Looks Like
• Product teams gain clarity on ISO workflows
• ISO requirements are correctly reflected in system design
• Reduced ambiguity during development
• A flexible ISO platform usable across different organizations
• Why Join This Project
• Opportunity to contribute to a modern ISO-focused SaaS product
• Chance to transition from pure ISO/compliance roles into product domain
• Work closely with product and engineering teams
• High learning and growth potential