International Voice Process Executive - Upselling

Your Day Looks Like

• You'll start your day handling calls from international clients, both inbound and outbound. Providing great customer service will be your top priority.
• Engaging with customers to understand what they need is key, so you can recommend the right products or services. Upselling will be a big part of how you help drive sales.
• You'll need to stay updated on the company's offerings to give accurate information and resolve any inquiries that come your way.
• Documenting interactions and customer feedback in our CRM system will help ensure that every customer has a seamless experience.
• Collaborating with your colleagues will play an important role in achieving sales targets and enhancing service quality.
• Participating in training sessions will keep you sharp on product knowledge and refine your sales techniques.

You're a Fit If

• You have strong verbal and written communication skills in English.
• You've got experience working in an international voice process, especially when it comes to upselling.
• You're comfortable multitasking and thrive when things get busy.
• Problem-solving comes naturally to you, and putting customers first is something you value.
• Familiarity with CRM software and basic computer skills will help you succeed in this role.

Perks of the Job

In this role, you'll gain valuable experience in international voice processes, enhancing your customer service and sales skills along the way. This position will not only challenge you but also equip you with expertise that can open doors for future career growth in the industry.