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Job Description
- You will be responsible for handling customer inquiries and concerns through phone, email, and chat, providing timely and effective solutions, ensuring customer satisfaction, and maintaining accurate records of interactions. Collaborating with internal teams to resolve issues and meeting/exceeding customer service targets and metrics will be crucial.
As a Customer Care Executive, you should possess excellent English communication skills (both written and verbal), strong problem-solving abilities, and the capacity to thrive in a fast-paced environment. Being reliable, punctual, and having a strong work ethic are essential qualities for this role. Both freshers and experienced candidates are encouraged to apply.
The job entails full-time, permanent employment opportunities for individuals who have completed their graduation or are still pursuing their undergraduate studies. The benefits include health insurance and Provident Fund, with work schedules comprising day shifts or rotational shifts. Additionally, performance bonuses and yearly bonuses may be offered based on your contributions.
The ideal candidate must have at least completed Higher Secondary (12th Pass) education, be fluent in English and Hindi, and be located in Indore, Madhya Pradesh. The work location will be in person, allowing you to directly interact with customers and address their needs effectively.,
Skills
Customer SatisfactionCustomer ServiceAnalytical SkillsEnglish Communication SkillsProblemsolvingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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