Customer Support Representative

We are seeking a dedicated Customer Support Representative to join our team in the Delhi-NCR region. This role is essential for providing exceptional customer service and support, particularly in the telecom billing sector. As a Customer Support Representative, you will be responsible for handling customer queries related to telecom billing, ensuring smooth resolution of customer issues, and providing excellent service to enhance customer satisfaction. You will also have opportunities to upsell telecom services where applicable, contributing to both customer satisfaction and company growth.

Key Responsibilities:

• Handle customer inquiries and issues related to telecom billing.
• Provide timely and effective solutions to customer problems.
• Maintain a high level of customer service and support.
• Upsell telecom services when appropriate to enhance customer experience.
• Collaborate with team members to improve service delivery and customer satisfaction.

Required Skills:

• Strong communication skills, both verbal and written.
• Previous experience in customer service, particularly in telecom billing, is preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• A proactive approach to problem-solving and customer engagement.

This is a full-time position with immediate joining opportunities for eligible candidates. If you are passionate about customer service and have the required skills, we encourage you to apply and become a part of our dynamic team.