Customer Support Representative

We are seeking a dedicated Customer Support Representative to join our team in the Noida region. This role is essential for providing exceptional customer service in an international voice process environment. The ideal candidate will have a strong background in customer service, particularly in telecom billing, and will be responsible for handling customer queries, resolving issues, and ensuring customer satisfaction.

### Key Responsibilities:

• Respond to customer inquiries related to telecom billing and provide accurate information.
• Deliver high-quality customer service and support to enhance customer experience.
• Upsell telecom services where applicable to meet customer needs and drive sales.
• Ensure smooth resolution of customer issues by coordinating with relevant departments.
• Maintain detailed records of customer interactions and transactions.

### Required Skills:

• Strong communication skills, both verbal and written.
• Ability to handle customer complaints and provide effective solutions.
• Familiarity with telecom billing processes is preferred.
• Experience in an international call center or BPO environment is a plus.
• Proficiency in using customer service software and tools.

This is a full-time position with immediate joining opportunities. We offer competitive salary packages along with attractive upselling incentives. If you are passionate about customer service and looking to grow in the customer service domain, we encourage you to apply. Join us in delivering exceptional service to our customers and be a part of a dynamic team.