Platinum Lounge Executive, (Cinema Ops)-Only Female Candidate

Position: Platinum Lounge Executive/Sr Executive, (Cinema Operations

Only for Female Candidates :

Job Summary

We are looking for a polished, courteous and service-oriented professional to manage the Platinum Lounge and provide personalized hospitality and assistance to premium/VIP customers and guests.

Key Responsibilities

• Welcome and assist premium/VIP customers and guests professionally.
• Manage day-to-day Platinum Lounge operations.
• Provide personalized assistance and ensure a high-quality customer experience.
• Handle customer requests, queries, feedback and complaints.
• Coordinate with Housekeeping, Security, Operations team, F&B and other departments.
• Ensure lounge cleanliness, ambience, seating arrangements and service standards.
• Coordinate refreshments and other hospitality requirements.
• Maintain visitor/customer records and lounge-related MIS.
• Ensure prompt resolution and follow-up of customer concerns.
• Maintain professional etiquette and confidentiality while dealing with premium customers.
• Prepare daily/weekly operational reports for the reporting manager.
• Ensure compliance with company SOPs and service standards.

Eligibility

• Graduate in any discipline. Hospitality/Hotel Management qualification will be an advantage.
• 38 years of experience in Premium Customer Service, Hospitality, Front Office, Lounge services, Club, Hotel, Luxury Retail, Multiplexes
• Excellent verbal and written communication skills.
• Pleasant personality, professional grooming, and good etiquette.
• Strong interpersonal and customer-handling skills.
• Good knowledge of MS Office.
• Experience handling VIP/HNI customers will be an advantage.