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Job Description
- Handle daily badge issuance and updates for employees, contractors, and consultants on-site or during onboarding events.
- Capture and upload employee photographs and identity information accurately into the access control platform.
- Create, update, or deactivate badge user profiles using integrated security platforms (Genetec / C Cure / Lenel or similar).
- Issue temporary and vendor access badges in accordance with company policy and approvals.
- Modify or revoke access rights as required during the badge lifecycle.
- Address badge-related queries including access denials, malfunctions, or technical issues.
- Escalate unresolved issues to the appropriate teams and track for closure.
- Maintain accurate communication records for audits and investigations.
- Maintain access records, badge logs, and user authorizations in line with company and regulatory policies.
- Ensure compliance with operational and statutory requirements.
- Monitor badge system health and access automation.
- Support investigations by providing door access logs, badge activity records, and system alerts.
- Maintain inventory of badge printers, consumables, and related equipment.
- Provide support during after-hours incidents on an on-call basis if required.
- Assist in preparing and updating Standard Operating Procedures (SOPs).
- Conduct training sessions for staff on badge operations.
- Recommend process improvements for greater efficiency and security.
- Strong problem-solving skills with attention to detail.
- Customer-focused with the ability to work independently.
- Excellent interpersonal, verbal, and written communication skills in English.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to remain effective under pressure and in emergency situations.
- Professional, dependable, and team-oriented approach.
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- Graduate in any discipline.
- Minimum 3 years of experience in customer service roles in secure or regulated environments.
- At least 3 years of experience in physical security, access control, or investigations.
- Hands-on experience with access control systems (Genetec, C Cure, Lenel, or similar).
- Experience supporting audits or working in regulated compliance frameworks is an advantage.
- Based across South Zone client sites.
- May involve shift-based or rotational hours depending on operational needs.
- Willingness to support after-hours issues or weekend requirements when necessary.
Skills
Access ControlAdministrationAutomationOperational SupportComplianceSecurity ServicesIssue ResolutionCustomer ServiceOperationsCustomer ServiceInventoryIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
G4S is the leading global, integrated security company, specialising in the provision of security services and solutions to customers. Our mission is to create material, sustainable value for our customers and shareholders by being the supply partner of choice in all our markets. G4S is quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S is active in around 90 countries and has over 540,000 employees. For more information on G4S, visit www.g4s.com. G4S works to safeguard the welfare and prosperity of millions of people worldwide – helping to create safer and better environments in which people live and work.
Important dates & deadlines?
Application Deadline
24 Apr 26, 04:37 PM IST
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