Housekeepking Supervisor - Service Apartment

Role & Responsibilities

• Supervise day-to-day housekeeping operations across service apartments.
• Assign daily cleaning duties to housekeeping staff and ensure work is completed on time.
• Inspect apartments, bedrooms, bathrooms, kitchens and common areas before guest check-in.
• Ensure all apartments are properly cleaned, arranged and ready as per company standards.
• Coordinate with the Front Office and Check-in team regarding guest arrivals, departures and priority cleaning requirements.
• Monitor daily room cleaning, checkout cleaning and deep-cleaning schedules.
• Check linen, towels, toiletries and other guest supplies and ensure proper replenishment.
• Maintain housekeeping stock and report requirements for cleaning materials, linen and guest amenities.
• Supervise laundry and linen movement and prevent unnecessary wastage or loss.
• Report maintenance issues such as plumbing, electrical, AC, appliance or furniture problems immediately.
• Handle guest housekeeping requests and complaints professionally and ensure quick resolution.
• Train and guide housekeeping staff on cleaning standards, hygiene and guest service.
• Maintain staff attendance, duty allocation and daily housekeeping checklists.
• Ensure proper handling and reporting of lost-and-found items.
• Conduct regular quality checks across multiple service apartments.
• Ensure staff follow proper grooming, hygiene and safety standards.

Preferred Candidate Profile

• 13 years of experience in Housekeeping, preferably in a service apartment, hotel or hospitality property.
• Previous experience as a Housekeeping Supervisor or Senior Housekeeping Executive will be preferred.
• Good knowledge of room cleaning, linen handling and housekeeping procedures.
• Ability to supervise and manage housekeeping staff efficiently.
• Strong attention to cleanliness and detail.
• Good communication and coordination skills.
• Ability to handle multiple apartments and urgent guest requirements.
• Basic knowledge of inventory and housekeeping stock management.
• Willing to work in rotational shifts, weekends and holidays as required.

Perks & Benefits

• Competitive salary based on experience.
• Performance-based incentives, if applicable.
• On-the-job training.
• Career growth opportunities in hospitality operations.
• Supportive working environment.

Key Skills: Housekeeping Supervision, Service Apartment Housekeeping, Room Inspection, Staff Handling, Linen Management, Inventory Management, Guest Service, Cleaning Operations, Team Management, Hygiene Standards, Hotel Operations.