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Job Description
- As a Customer Support Manager specializing in Post Sales Support, you will be responsible for leading and managing teams to ensure a seamless customer experience. With a minimum of 4-6 years of experience in Customer Relations or Support, you will develop and implement customer service strategies while analyzing feedback to enhance service quality.
Collaboration with various departments such as sales, marketing, and product teams will be crucial to improve overall customer satisfaction and align strategies towards a customer-centric approach. Proficiency in tools like Freshdesk or Zoho Desk is required to handle escalations, returns, delays, and customer grievances professionally.
Your role will involve handling escalated customer issues promptly and ensuring effective resolutions. Additionally, you will be responsible for managing the customer service department budget efficiently. Fluency in Hindi is mandatory for effective communication with customers.
This is a full-time position with benefits including leave encashment, paid sick time, and Provident Fund. The work schedule is during day shifts at the designated in-person work location.,
Skills
Customer SupportCustomer RelationsCustomer SatisfactionCustomer ServiceSales SupportCustomer SupportHindi SpeakingCustomer RelationsAnalytical SkillsEscalation HandlingInterdepartmental CollaborationCustomer Service StrategiesTeam ManagementBudget ManagementIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Galaxy Corporation - Manufacturer and exporter of calcium carbonate, talc powder, nano fillers, colour sand, hematite powder, wollastonite powder
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