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Job Description
Overview:
Job Title: Customer Success Analyst
Location: India
Function: Customer Success
Position Type: Regular, Full-Time
Position Level: Entry
Xactly has helped thousands of companies and millions of sellers around the world beat their revenue targets. Using the Xactly Intelligent Revenue Platform, leaders look past the current quarter to create revenue streams for long-term growth. It is the only solution that aligns seller behavior with boardroom strategy to create a resilient, predictable and profitable business.
We deliver this 100% cloud solution by unleashing human potential. Our employees live our CARE values by focusing on customers’ success and treat every user of our products as a member of our family. Every one of us is accountable to keep our word, own our mistakes and show up with an optimistic spirit. We respect each other and value the differences that make us diverse. And we strive for excellence in everything we do - from the innovation in our products to the fun at our events.
THE OPPORTUNITY
We are looking for a motivated individual with technical SPM experience and ambition to grow within a Customer Success organization. As a Technical Customer Success Analyst at Xactly Corporation, you’ll assist with helping our customers maximize the capabilities of the Xactly SPM platform. Your focus will be on analyzing customer usage and adoption metrics for reactive and proactive recommendations for optimization.
You will work collaboratively with Technical Customer Success Managers and Customer Success Managers to provide relevant adoption, best practices and technical recommendations on solutions and enhancements to meet customer’s business needs. You will analyze post-implementation adoption activities to closely monitor the success of our customers’ initiatives. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we’re challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships
THE TEAM
Xactly’s Customer Success team is a tight-knit team driven to see the success of our customers. We have a very tenured, organically grown Customer Success leadership team that is always willing to provide support and guidance. We’re a tight-knit and dynamic team of customer-centric product experts. We build relationships that are all about our customers’ success. We do that by understanding the uniqueness of their business and their goals and tailoring our solutions to meet those goals. We act as the main point of contact to keep lines of communication open to make sure our internal teams are in the know of our customer's objectives so we can serve as consultative experts.
The Skill Set
- Demonstrable quantitative, analytical, and problem-solving skills
- Technical aptitude to quickly understand customer use cases and requirements
- Eagerness to self-learn technologies based on customer need
- Ability to manage proactive and reactive tasks effectively
- Must be able to manage multiple objectives at one time
- Proficient communicator (verbal, written and presentation skills)
- Advanced data analysis experience using Excel or similar software
- Presentation creation experience using Powerpoint or similar software
- Incent and /or Connect configuration experience a plus
- Bachelor’s degree or equivalent experience preferred
- WITHIN ONE MONTH, YOU’LL:
- Get your bearings and begin to build a strong foundation, upon which to grow
- Complete the Customer Success Onboarding and Professional Services Bootcamp
- Begin to build a technical understanding of Xactly’s platform of products
- Work closely with your colleagues to identify and propose adoption analysis opportunities
WITHIN THREE MONTHS, YOU’LL:
- Continue to build on your technical understanding of Xactly’s platform of products
- Begin documenting and cataloging recommendations and solutions to create a scalable, repeatable technical customer success program.
WITHIN SIX MONTHS, YOU’LL:
- Work with your colleagues to build standardized and repeated-able processes to identify areas of opportunity and create customer facing documents that outline solutions for increased adoption.
- Create metrics to track, measure, and report on the implementation and successful outcomes of recommendations.
WITHIN TWELVE MONTHS, YOU’LL:
- At 12-months, you will be well-versed in usage and adoption metrics making a significant impact with the existing customer base and the adoption of the Xactly SPM platform.
- Benefits and Perks
- Paid Time Off (PTO)
- Comprehensive Insurance Coverage
- Tuition Reimbursement
- XactlyFit Gym/Fitness Program Reimbursement
- Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks
- Free Parking and Subsidized Bus Pass (a go-green initiative!)
THE XACTLY STORY
Xactly is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
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About Company
Galaxy Corporation - Manufacturer and exporter of calcium carbonate, talc powder, nano fillers, colour sand, hematite powder, wollastonite powder
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