Customer Support Specialist- Arabic

Key Responsibilities:

• Define the Player Support Strategy for the company.
• Respond to players promptly via email, tickets, and Play Store app store complaints, requests, and queries.
• Manage Clubs moderation based on set processes.
• Establish processes and build a high-performing team to serve players.
• Set goals and uphold high service levels and player satisfaction.
• Drive game improvements by analyzing and reporting game issues.
• Advocate player concerns and feedback to the development team.
• Mentor and coach a team of agents to adapt and grow with business requirements.

Qualifications Required:

• 2+ years of experience supervising and leading customer care teams.
• Demonstrated high level of ownership and bias for action.
• Knowledge of best practices and CRM tools.
• Excellent verbal and written communication skills.
• Availability to work on weekends, holidays, and night shifts.
• Proficiency in English, Hindi, and any other regional language.
• Ability to analyze support data.

In addition to the above responsibilities and qualifications, Gameberry Labs offers benefits such as health insurance, provident fund, and work from home options. The work schedule includes fixed shifts, night shifts, and rotational shifts, with performance bonuses and yearly bonuses based on your contributions.

• Experience:
• Total work: 1 year (Preferred)
• Work Location: Remote

Job Types: Full-time, Permanent,