Senior Associate, Product Operations

• Conduct user research, focus groups and interviews to gain a comprehensive understanding of the player base, while monitoring user pain points and working with internal teams to address them
• Identify and address issues related to product performance or gameplay through tracking in-game product related metrics
• Propose and evaluate new feature ideas, ensuring they are in line with player preferences and improve the gaming experience
• Ensure smooth live operations by working closely with the QA, configuration and anti-hack teams
• Partner with global teams to ensure timely and efficient execution of patch updates and new feature rollouts
• Oversee the localization and quality assurance (LQA) process for in-game content to ensure high-quality translations
• Ensure prompt and efficient resolution of player inquiries and issues by managing customer support operations

Job Requirements

• Bachelors Degree or higher in a finance, business, engineering or related field
• Minimum 2 years of relevant experience in product operations and management, live operations, or equivalent, preferably from gaming industry
• Ability to analyze in-game metrics, optimize gameplay features based on insights and make data-driven decisions
• Capable of quickly identifying and resolving real-time issues through hands-on problem solving
• Ability to collaborate and communicate effectively with multiple teams and stakeholders
• Fluent in one of the local language in India, preferably Hindi, to effectively engage with local players
• Strong passion for gaming and a deep understanding of the gaming ecosystem
• Strong relationship building and team coordination abilities
• Willing to relocate to Singapore for a short-term assignment in the future