Insurance Specialist - Marine

Key Responsibilities

1. Policy Administration

• Manage new business, renewals, endorsements, and cancellations for marine insurance policies.
• Obtain quotations from insurers and prepare comparisons for clients.
• Issue policies, certificates of insurance, cover notes, and related documentation.
• Ensure all policy documentation is accurate, complete, and issued within agreed timelines.

2. Client Relationship Management

• Respond promptly to client enquiries regarding marine insurance products and coverage.
• Advise clients on suitable insurance solutions based on their business requirements.
• Build and maintain strong client relationships to ensure high levels of customer satisfaction and retention.
• Coordinate with insurers to resolve policy-related queries and service requests.

3. Risk Assessment & Underwriting Support

• Gather underwriting information required for marine risks.
• Review shipment details, vessel information, trade routes, and exposure to support underwriting decisions.
• Liaise with underwriters to negotiate competitive terms and coverage.
• Assist in identifying potential risk exposures and recommend appropriate insurance solutions.

4. Claims Coordination

• Assist clients with the notification and documentation of marine insurance claims.
• Coordinate with insurers, surveyors, and loss adjusters to facilitate efficient claim handling.
• Monitor claim progress and provide regular updates to clients until settlement.

5. Compliance & Documentation

• Ensure all transactions comply with company policies, regulatory requirements, and insurer guidelines.
• Maintain accurate client files and policy records.
• Stay updated on marine insurance market developments, policy wordings, and industry regulations.

6. Business Development Support

• Support the sales team by providing technical expertise on marine insurance products.
• Assist in preparing quotations, presentations, and renewal reviews.
• Identify opportunities to cross-sell additional insurance solutions based on client needs.
• Contribute to portfolio growth through excellent service and proactive client engagement.

7. Reporting

• Prepare periodic reports on policy renewals, business pipeline, premium production, and portfolio performance.
• Maintain accurate documentation for internal audits and regulatory reviews.

Preferred Qualifications & Skills

• Bachelor's degree in Business, Insurance, Finance, or a related field.
• Previous experience in Marine Insurance within an insurance brokerage or insurance company.
• Strong understanding of Marine Cargo, Hull, Marine Liability, Institute Cargo Clauses, and related marine insurance products.
• Knowledge of UAE insurance market practices is preferred.
• Excellent communication, negotiation, and relationship management skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and insurance management systems.