Insurance Specialist - Non-Motor

Functional Responsibilities

1. Policy Management:

• Assist in endorsement for various non-motor insurance policies (e.g., property, liability, Engineering etc.).
• Provide clients with detailed information on non-motor insurance products and recommend the most appropriate coverage.
• Ensure all necessary documentation is complete and accurate.
• Maintain records of policy transactions and ensure policy terms and conditions are clearly communicated.

2. Customer Support:

• Handle inquiries from clients regarding non-motor insurance policies during the renewal/endorsement process.
• Provide after-sales services, including issuance of policies, certificates etc.
• Build strong relationships with clients to ensure long-term retention and satisfaction.

3. Risk Assessment:

• Assist in evaluating and assessing risk for various types of non-motor insurance.
• Analyze historical data, claim history, and risk exposure to help underwriters make informed decisions.
• Collaborate with the underwriting team to provide feedback on potential risks and premium calculations.

4. Compliance:

• Ensure compliance with regulatory requirements.
• Be aware of all department risks, responsibilities and adhere to the same.
• Identify and report suspicious activities or potential fraud as per internal guidelines
• Maintain accurate records and disclosures.

5. Sales and Marketing Support:

• Assist the sales team in promoting non-motor insurance products to clients.
• Provide technical knowledge to help with close renewals on non-motor insurance products.
• Identify opportunities for cross-selling and up-selling other insurance products based on client needs.

6. Reporting and Documentation:

• Prepare regular reports on policy performance and client portfolios.
• Maintain proper documentation for audits and regulatory reviews.
• This role requires both technical knowledge and interpersonal skills, ensuring clients receive appropriate non-motor insurance products while managing the entire policy lifecycle.