Sr Product Specialist, GSSO

Global Sales & Services Operations (GSSO) is the team that helps shape Gartners mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, youll be at the forefront of the ongoing transformation of Gartners sales and services teams, which drive approximately $5.3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function across the enterprise.

About the Role:

The Senior Product Specialist is part of the GSSO Sales Technology team and serves as a critical bridge between Sales and Technology. This role supports the deployment, optimization, and scale of Salesforce and integrated sales technologies including Gong, EAC, Customer 360, and data governance tools. The position focuses on enhancing seller productivity, improving the user experience, and enabling operational excellence across Gartners global sales organization.

Working closely with Product Managers, Business Process teams, IT, Change Management, and regional stakeholders, the Senior Product Specialist translates business requirements into scalable Salesforce solutions, well-defined user stories, and efficient operational processes while supporting a global user base across the Americas, EMEA, and APAC.

What You Will Do:

• Manage Salesforce administration activities including user setup, access management, role-based access controls (RBAC), permission set groups, delegated administration, and environment support.
• Partner with Product Managers and business stakeholders to gather requirements, document business needs, and translate them into well-groomed user stories and backlog items.
• Maintain high-quality Jira documentation, linking user stories to epics, initiatives, and product discovery activities while supporting sprint planning and agile ceremonies.
• Execute data governance activities, perform data audits, and leverage tools such as Salesforce Inspector, Data Loader, and SOQL-based processes to support administrative operations and mass updates.
• Support product releases, testing, deployment activities, and process improvements to ensure successful adoption of sales technology solutions.
• Create and maintain process documentation, standard operating procedures, knowledge articles, and training materials to drive operational scale and user enablement.
• Collaborate with cross-functional teams including IT, Engineering, Sales Operations, Change Management, and Technical Support teams to improve seller workflows and overall platform effectiveness.
• Leverage AI-powered tools to improve operational efficiency, enhance ticket quality, automate routine tasks, and generate actionable business insights.

• Bachelors degree or equivalent professional experience.
• 3+ years of experience in Sales Operations, Sales Support, Product Management, Business Analysis, or Salesforce-focused operations roles.
• Hands-on Salesforce Administration experience or similar CRM tools experience, including Object Manager, User Management, Profiles, Permission Sets, Permission Set Groups, and Delegated Administration.
• Experience with Salesforce administrative tools such as Data Loader, Salesforce Inspector, and data governance processes.
• Understanding of Agile methodologies with experience writing user stories, managing backlogs, and working within Jira and Scrum environments.
• Strong process documentation, workflow mapping, and training development skills.
• Excellent communication and stakeholder management skills with the ability to collaborate across technical and non-technical teams globally.
• Demonstrated ownership, problem-solving ability, and a continuous improvement mindset.
• Salesforce Certified Administrator (SADM-201) strongly preferred; CSPO or other Agile certifications are a plus.
• Comfort leveraging AI tools to improve productivity, analysis, and operational effectiveness.

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

#GSSO

Who are we

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, weve grown to 20,000 associates globally who support over 13,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, youll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

Its an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world, Gartner is the place for you.

What do we offer

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner Join us.

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Job Requisition ID:115234

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