Help Desk Executive

Role & responsibilities

• Attend to visitors and shoppers at the help desk in a polite and professional manner
  
• Provide information regarding store locations, promotions, events, and mall facilities
  
  
  
• Handle customer queries, complaints, and feedback effectively
  
• Make announcements as and when required
  
• Coordinate with security, housekeeping, and maintenance teams for issue resolution
  

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  Maintain visitor records and lost & found register
  
• Assist tenants with basic coordination and communication support
  
• Ensure help desk area is well-maintained and organized
  
• Support during mall events, festive promotions, and high-footfall days