Senior Technical Product Manager

Summary

The Technical Product Manager for the Commercial IT team is accountable for coordinating and running huge multi-year digital transformational projects in Commercial IT organization, in Marketing, Sales, Service and Revenue generation work streams. Must be a thought leader with technology and software development knowledge, an innovator, problems solver, self-driven, risk manager and a people person. This role will be part of GE Digital Commercial technology team, and will collaborate with multiple BU Leaders, Functional Leaders & IT in a matrixed environment to drive multi-year projects from inception to completion.

Ideal candidate must have had experience leading & successfully executing multiple global programs. Experience of working in the Commercial IT space in either consulting or SaaS software product companies would be a plus (e.g., Salesforce, Oracle, Subscription, Billing, Revenue recognition, Content management systems etc.)

Roles And Responsibilities

• Work with business leaders to identify changes to the business model, assess the impact on the IT Ecosystem, build business cases and manage execution of the changes to support the business model transformation.
• Deep knowledge of B2B process, technology, and tools in your area of focus (Marketing Technologies, Inquiry to Opportunity, Opportunity to Order or Case to Resolution).
• Demonstrates expert persuasion and influencing skills that ensure alignment between multiple business units, product owners and engineering teams.
• Manage/run multiple projects at the same time.
• Accountable for the delivery of business value /outcomes, with impeccable quality.
• Responsible for all product/project timelines, and ensure they are delivered in a timely manner as per the defined scope, budget, and quality.
• Handle project reporting and communication to the executive leadership.
• Works with cross-functional teams to deliver features and major, complex products.
• Identify, monitor, and process tasks through discussion with teams including raising red flags, reporting tasks etc.
• Help build a productive environment where team members ‘own’ the product and enjoy working on it.
• Translate business strategy into an enabling digital strategy consisting of prioritized themes, initiatives, and capabilities / epics.
• Create and maintain core product artifacts including KPI’s, product roadmaps, user personas, journey maps, TCO models and product backlogs.
• Create and manage user groups, plan, and conduct focus groups to help engage the user community to define new features or conduct UAT.
• Collaborate with other UX/UI, Developers, QA, and PMs to define and align scaled agile execution to ensure ecosystem integrity (Web, Marketing Technologies, CRM etc.).
• Support Agile delivery teams to further define, identify dependencies so they can estimate and create delivery roadmaps aligned to business demand.
• Create business focused change management, training, and rollout plans.
• Create and implementing best practices policies, standards, and frameworks.

Qualifications/Requirements

• Bachelor’s degree in computer science or STEM” Majors (Science, Technology, Engineering and Math)
• 5 + years of consulting experience in managing large scale commercial transformational programs.
• 3 + years of experience in driving one or more projects like Salesforce Lightning migration or CPQ Subscription transformation or Global website rebuild.
• Prior program management experience in Commercial IT space is a plus.
• Experience building and managing Digital websites (CMS systems), Marketing tools and technologies, Adobe/Google analytics, UX/UI assets, SEO, Marketo, etc. is a plus.
• Prior experience in Salesforce or Drupal CMS or Oracle subscription is a plus.

Desired Characteristics

• Must be self-driven and passion towards flaw-less delivery of project commitments.
• Strong desire for continuous learning to pick new tools/technologies.
• Outstanding organizational skills
• Balances value propositions for competing stakeholders.
• Problem-solving and conflict-resolution ability
• Proven sound negotiation and conflict management skills
• Expert in problem identification & decision making. Uses system thinking.
• Building an environment of trust and mutual influence
• Excellent communication and servant leadership skills
• Ability to make formal and informal presentations to technical and non-technical staff and customers.
• Agility to work on new areas as per the business demands and new IT initiatives.
• A team player that understands people concerns.

Leadership

• Influences through others; builds direct and "behind the scenes" support for ideas. Pre-emptively sees downstream consequences and effectively tailors influencing strategy to support a positive outcome.
• Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making.
• Understands when change is needed. Leads in technical strategy planning.

Personal Attributes

• Able to effectively direct and mentor others in critical thinking skills. Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices.
• Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable.
• Innovates and integrates new processes and/or technology to significantly add value to GE. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems
• Work Shift Timings
• Second Shift( 12:00 - 9:00pm ) from IST hours

Additional Information

Relocation Assistance Provided: Yes