Director - Product Manager

Position Summary

We are seeking an experienced Director Product to support the evolution of our Middle Revenue Cycle Management (RCM) platform. This role will serve as a critical bridge between business operations, clients, product management, and engineering teams to translate operational needs, regulatory requirements, and market opportunities into scalable product capabilities.

The ideal candidate combines deep healthcare RCM domain expertise with strong analytical, product-thinking, and stakeholder management capabilities. This individual will play a key role in product discovery, requirements definition, workflow optimization, and delivery execution to help shape the future of our Middle RCM platform.

The successful candidate will partner closely with product and engineering teams to drive solution clarity, prioritize value, and ensure successful delivery of capabilities that improve financial performance, operational efficiency, and user experience.

Key Responsibilities

Business Analysis & Product Discovery

• Partner with product leadership, operations, client stakeholders, and engineering teams to identify business problems, operational inefficiencies, and product opportunities.
• Conduct discovery sessions, workshops, stakeholder interviews, and process analysis to understand current-state and future-state workflows.
• Translate business objectives into clear functional requirements, user stories, acceptance criteria, workflows, and business rules.
• Analyze client feedback, operational signals, adoption barriers, and market needs to recommend product enhancements.
• Support prioritization by helping quantify business impact, ROI, operational benefit, and implementation complexity.

Middle Revenue Cycle Domain Leadership

• Provide subject matter expertise across Middle RCM workflows, including:
  • Coding optimization
  • Clinical documentation integrity (CDI)
  • Charge capture and reconciliation
  • Edit management and claim readiness
  • Denials prevention and quality improvement
  • Revenue integrity workflows
  • Work queue optimization
  • Automation opportunities within coding and revenue operations
• Translate regulatory, payer, coding, and operational requirements into scalable product capabilities.

Requirements & Solution Definition

• Create and maintain:
  • Business requirements documents (BRDs)
  • Functional specifications
  • Process maps
  • User stories and epics
  • Acceptance criteria
  • Workflow diagrams
• Collaborate with UX, product, and engineering to define end-to-end workflows and system behavior.
• Ensure requirements are complete, testable, and aligned to intended business outcomes.

Cross-Functional Collaboration & Delivery

• Act as liaison between operations, implementation, clients, product management, and software engineering teams.
• Participate in agile ceremonies including backlog refinement, sprint planning, UAT, and release readiness.
• Support delivery teams by clarifying requirements, resolving ambiguities, and managing scope changes.
• Partner with QA and operational stakeholders to validate delivered capabilities meet intended business objectives.

Data, Analytics & Continuous Improvement

• Analyze operational, workflow, and financial performance data to identify trends and opportunities.
• Define KPIs and success measures for product features.
• Support measurement of adoption, workflow effectiveness, and business outcomes.
• Help identify automation and AI-enabled opportunities to improve Middle RCM performance.

Required Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, Health Informatics, or related field.
• 12+ years of experience as a Business Analyst, Product Analyst, or similar role.
• 3+ years of healthcare Revenue Cycle Management experience, with strong preference for Middle RCM expertise.
• Strong understanding of healthcare coding, charge capture, edits, denials prevention, revenue integrity, CDI, and related workflows.
• Experience translating business problems into product requirements and software capabilities.
• Strong facilitation and stakeholder management skills across technical and non-technical audiences.
• Experience working in Agile product development environments.
• Demonstrated ability to write detailed requirements, user stories, and acceptance criteria.
• Strong analytical and problem-solving capabilities.

Preferred Qualifications

• Experience working with healthcare technology, RCM platforms, or revenue integrity solutions.
• Familiarity with coding systems and standards (ICD, CPT, HCPCS, DRG, APC, payer edits).
• Experience working with product-led software organizations.
• Knowledge of workflow automation, AI-assisted coding, analytics, or intelligent work queues.
• Experience with tools such as Jira, Confluence, Azure DevOps, SQL, Power BI, or equivalent analytics/reporting platforms.
• Certification such as CBAP, PMI-PBA, Agile BA, or healthcare coding/revenue certifications preferred.