Senior Business Development Representative

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
What You'll Do
As a Business Development Representative, you will play a key role in driving new business growth across strategic accounts in North Africa. You will focus on building pipeline, engaging senior stakeholders, and partnering closely with Account Executives to execute targeted account strategies.

• Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
• Identify, research, and engage key decision-makers within enterprise and mid-market organizations
• Partner closely with Account Executives to execute account-based strategies and develop territories
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
• Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges
• Consistently generate qualified pipeline aligned with regional revenue goals
• Maintain accurate activity tracking, pipeline management, and reporting in Salesforce
• Meet and exceed KPIs related to meetings booked, pipeline creation, and conversion rates
  

What You Bring
You are a driven, curious, and results-oriented professional with a passion for building pipeline and engaging customers.

• 35 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
• Fluent in French (essential) and professional proficiency in English
• Strong understanding of North African markets and business culture
• Proven track record in outbound prospecting and pipeline generation
• Comfortable engaging mid- to senior-level stakeholders in complex organizations
• Excellent communication, organizational, and time-management skills
• Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus
• Currently based in the UAE
  

Why Genesys

• Join a global leader in customer experience and cloud technology
• Be part of a high-growth region with strong market potential
• Competitive compensation with performance-based incentives
• Clear career progression within an international sales organization
• Collaborative, diverse, and inclusive team environment
  

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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