Associate - Customer Care - Blended_ Freshers

Ready to shape the future of work?

At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Associate- International Voice

Job Location: Gurgaon (Work from Office)

Any graduates is eligible.

Shift: Rotational

Responsibilities

Customer Interaction:

• Handle incoming customer queries via phone, email, chat, or social media.
  
• Provide accurate and timely information to customers regarding products, services, or policies.
  
• Resolve customer complaints efficiently and escalate issues when necessary.
  
• Process Adherence:
  
• Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery.
  
• Maintain documentation and update customer records accurately in the CRM or relevant databases.
  
• Issue Resolution:

• Analyze customer problems and provide appropriate solutions or alternatives.
  
• Coordinate with other departments like technical support, billing, or logistics for issue resolution.
  
• Quality Assurance:
  
• Ensure high-quality customer interactions by adhering to quality standards.
  
• Participate in training sessions and continuously improve knowledge of products and processes.
  
• Data Management:
  
• Accurately enter and maintain customer data.
  
• Prepare reports on customer feedback, issues, and service efficiency.
  
• Customer Retention:
  
• Identify opportunities to upsell or cross-sell products or services.
  
• Foster positive relationships with customers to enhance customer loyalty.
  
• Feedback and Improvement:
  
• Gather customer feedback and relay it to relevant teams for product or process improvement.
  
• Suggest improvements in customer service processes based on customer interactions.

Qualifications

Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.