Life Insurance Policy Servicing Specialist

What role you will play in team: You'll be a key member of the policy servicing team, ensuring timely and accurate processing of policyholder requests and inquiries.

What you will do: You'll provide excellent customer service, processing policy changes, payments, and responding to a variety of queries.

Key responsibility:

• Responding to policyholder inquiries through various channels (phone, email, mail).
• Processing policy changes, such as address updates, beneficiary changes, and premium adjustments.
• Processing policy payments and handling premium collection inquiries.
• Maintaining accurate policy records.
• Providing support for policyholders regarding claims and other policy-related matters.
• Adhering to strict confidentiality protocols and compliance guidelines.

Required Qualification and Skills:

• Bachelor's degree or equivalent experience.
• Exceptional customer service skills.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management skills.
• Experience with policy servicing or customer service (preferred).
• Proficiency in Microsoft Office Suite.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive and collaborative team environment.
• Comprehensive training on Life Insurance processes and procedures.
• Opportunities for career advancement within the company.

A Day in the Life: You'll spend your day handling incoming policyholder requests, resolving inquiries, making necessary adjustments to policies, and ensuring all documentation is up-to-date and accurate, adhering to all relevant compliance guidelines.