Manager - Invoice To Cash - Collections-HIG019953

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Manager - Invoice to Cash.

We are looking for someone with extensive knowledge and understanding of entire OTC process with expertise in managing a team of OTC analysts. We need someone with strong operational knowledge & proven track record of running high performing teams in OTC

• In this role, you will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer.
• Responsibilities
• In this role, you will be responsible for all the activities related to O2C domain

• Manage and Own the end-to-end OTC process with minimum supervision
• Maintain strong customer relations & business acumen
• Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, claims, and collections
• Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process
• Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision
• Should be able to speak to the US based clients to discuss the input and resolve any queries for disputes
• Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
• Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
• Actively manage the business continuity plans for the process
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
• Continuous coaching and developing Managers & Assistant Managers: hire, assess, and document performance
• Support team priorities and initiatives and effectively manage workload
• Team management & negotiation skills. Must have a Problem-solving attitude
• Lookout for automation opportunities to bring efficiency
• Partner with Human Resources to handle client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention
• Confirm that proper escalation procedures are followed according to established business practices
• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
• Understanding and Reporting of Service Level Agreement
• Deliver the required data for audit purposes
• Exposure to Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
• Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration between team members to meet deliverables 
• Making the accounting process controls established through the internal policies
• Daily Quality Check for the matching which team has matched.
• Updating FLM Cockpit daily

Qualifications we seek in you!

Minimum Qualifications

• B. Com Graduate or equivalent experience. Should be Analytically & Academically sound
• Must have prior work experience in OTC domain
• Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment, and training
• Excellent knowledge of MS Office and Excellent communication & presentation skills mandatory
• Experience in creating, implementing & driving Structured Action Plans

Preferred Qualifications/ Skills

• L3 Manager experience preferred
• Exposure to Six Sigma training preferred
• Candidates with valid US Visa preferred
• Experience with international process transition would be added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.