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Job Description
- As a Customer Support Executive, your role involves handling customer complaints and providing appropriate solutions and alternatives within specified time limits. You will need to identify and assess customer needs to achieve satisfaction, build sustainable relationships with customer accounts, and manage large inbound calls. It is important to provide accurate, valid, and complete information using the right methods and tools, while following communication procedures, guidelines, and policies. Going the extra mile to engage customers will be essential in this role.
- Handle customer complaints and provide solutions within specified time limits
- Identify and assess customer needs
- Build sustainable relationships with customer accounts
- Manage large inbound calls
- Provide accurate, valid, and complete information
- Follow communication procedures, guidelines, and policies
- Engage customers by going the extra mile
- Graduates from any stream
- Fresher or 0 to 2 years of experience in customer care
- English and Hindi speaking skills are preferable
- Excellent Communication in Hindi is mandatory
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt and respond to different types of characters
- Proven customer support experience is an added advantage
Key Responsibilities:
Qualifications Required:
If you are passionate about providing excellent customer support, have strong communication skills, and are able to multitask effectively, then this Customer Support Executive position in Hosur could be the right fit for you. Apply now to be a part of our team.,
Skills
Customer SupportAdaptabilityMultitaskingCustomer OrientationCustomer Complaints HandlingCustomer Needs AssessmentInbound Calls ManagementActive ListeningCustomer EngagementExcellent Communication In HindiPhone Contact HandlingBuilding RelationshipsCommunication ProceduresTime ManagementProven Customer Support ExperienceInformation AccuracyIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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