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Job Description
Skills:
Excellent communication skills, Problem-solving abilities, Patience, Ability to multitask, communicative Hindi, managing calls,
- Handle customer complaints provide appropriate solutions and alternatives within the
- time limits; follow up to ensure resolution.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Excellent Communication in Hindi is mandatory.
- Strong phone contact handling skills and active listening.
- Ability to multitask, prioritizes, and manages time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is an added advantage.
Skills
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