Business Analyst

REQUIREMENTS

• 2+ years of relevant experience in product implementation
• Good communication skills and the ability to liaise with various internal teams
• Ability to document action items and drive them to completion
• Willingness to drive work to completion irrespective of the odds
• Ability to comprehend business problems and present the needed solution to the customer
  

KEY RESPONSIBILITIES:

• Assist customers throughout all phases of the implementation process
• Construct and maintain business and technical requirement documents with customers and internal GEP resources
• Assist with deployment tasks such as process configuration, demos, UI configuration, and user/supplier setup
• Act as a liaison between customers and internal teams such as Technical Support, Sales, Engineering, and Product Management

CUSTOMER FOCUS:

• Co-own customer satisfaction responsibility with project managers during successful solution deployments
• Build solution, customer, and industry knowledge leveraging internal and client resources
• Provide SMART-driven solutions wherever feasible

TEAMWORK:

• Execute tasks with minimal guidance and demonstrate strong initiative
• Maintain regular communication with team members across multiple solution deployments