Client Success Manager, Amazon Ads (US & EU Brands)

You will own US and European brands that advertise on Amazon, and be the person their founders call. You need a track record of keeping and growing B2B clients, and you need to be at home with numbers.

Not a fit if your work is mainly new-business sales, support tickets, consumer (B2C) customers, or running your own company's Amazon or ad accounts. Shift runs until 12:30 AM IST.

About us

GetGrowth Digital is an e-commerce advertising agency for brands in North America and Europe. We have managed more than USD 40MM in ad spend. Fully remote team.

Your mission

1. Onboard new clients and own delivery and quality on their accounts.
2. Build the strategy that grows each client's sales and profit.
3. Keep clients happy, and keep them with us.
4. Become the person clients trust on all things Amazon.

What you will do

• Run weekly and biweekly calls with clients in the US and Europe.
• Build a growth plan for each client based on their goals, and work with our team to deliver it.
• Analyse each client's business in depth: what happened, why, and where the next opportunity is. Turn it into clear recommendations and action plans.
• Answer client questions in plain language, with an example and a number.
• Recommend next steps, back them with data, and respect the client's final call.
• Plan and lead key projects such as product launches, Prime Day and the holiday season.
• Send accurate weekly and monthly reports, written for business owners, that lead with one clear insight.
• Spot early signs that a client is unhappy, and find opportunities to help them grow.

Must-haves

• 3+ years owning existing B2B clients as their main contact, in account management, consulting or client success, with results you can show: retention, renewals or account growth.
• Strong with numbers and data: spreadsheets, percentages, margins and forecasts.
• Fluent spoken English with global clients, and clear writing a busy founder reads once and understands.
• You can tell a client something they do not want to hear, show them the number, and keep the relationship.
• Comfortable with a remote shift aligned with US business hours, ending at 12:30 AM IST.
• You have worked remotely before: you work without someone checking in, write updates nobody has to chase, and stay reachable during shift hours.
• You learn fast. When something is new to you, like Amazon Ads, you go and learn it.

Good to have

• Amazon Advertising or Seller Central experience.
• Client success or account management at an e-commerce, SaaS or agency business.
• Experience with clients in the US, UK or Europe.

You do not need to be an Amazon ads expert. Ad skills alone are not enough; client ownership comes first.

What we offer

• 90,000 to 1,10,000 a month in hand, more for an exceptional fit, plus health insurance.
• A fully remote role.
• A small team where you own real client relationships from your first quarter.
• Training and the tools to do the job well.
• As we grow, a path to lead the Client Success team.

How to apply

Please read this post carefully before you apply. Every line in it is there for a reason. We read every application and will contact you within 7 days if you are shortlisted.