IT Help Desk Analyst

What role you will play in team: You will be the first point of contact for employees experiencing IT issues, providing prompt and effective technical support.

What you will do: You will troubleshoot and resolve computer and network problems, provide technical guidance to users, and maintain a high level of customer satisfaction.

Key responsibility:

• Provide first-level technical support to employees.
• Troubleshoot computer and network problems.
• Resolve software and hardware issues.
• Maintain detailed records of all support incidents.
• Escalate complex issues to senior technicians.
• Maintain knowledge of current technologies and support best practices.
• Follow security protocols and procedures.

Required Qualification and Skills:

• Bachelor's degree in IT or related field preferred.
• Minimum 1 year of experience in IT support.
• Strong understanding of computer hardware and software.
• Excellent communication and problem-solving skills.
• Proficiency in ticketing systems.
• Ability to work independently and as part of a team.

Benefits Included:

• Competitive salary and benefits.
• Professional development opportunities.
• Collaborative and supportive work environment.
• Opportunity to work with cutting-edge technologies.

A Day in the Life: You'll spend your day resolving a variety of IT issues, from password resets to software installations. You'll interact with employees across different departments, providing quick and efficient solutions to keep their work flowing smoothly.