Nexthink Functional Consultant UXM -- L2

About The Opportunity
This role sits in the IT Services / Digital Employee Experience (DEX) and IT Operations Analytics sector, supporting enterprise monitoring, user-experience telemetry, and incident-to-resolution workflows for large-scale Windows endpoint estates. We are hiring an on-site Nexthink Functional Consultant focused on UXM (L2) to deliver and operationalize Nexthink use-cases for customers across India. Primary job title: Nexthink Functional Consultant (UXM).
Role & Responsibilities

• Implement and configure Nexthink UXM use-cases: dashboards, metrics, and alerts to measure digital employee experience.
• Perform L2 support and incident troubleshooting for Nexthink collectors, connectors, and data pipelines to restore service quickly.
• Translate business requirements into Nexthink dashboards, Finder queries, and visualisations to drive actionable IT and workplace insights.
• Integrate Nexthink with ITSM and observability platforms (e.g., ServiceNow) using REST APIs and automation scripts.
• Conduct health checks, tuning, and capacity validation for Nexthink deployments and recommend optimisations for scale.
• Produce clear runbooks, technical documentation, and deliver knowledge-transfer sessions for operations teams.
  
  

Skills & Qualifications Must-Have

• Nexthink
• UXM
• Nexthink Collector
• Nexthink Finder
• REST API
• ServiceNow
  

Preferred

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• PowerShell
• SQL
• ITIL
  

Benefits & Culture Highlights

• On-site, hands-on role with exposure to enterprise DEX programs and cross-functional IT teams.
• Opportunities to upskill on Nexthink platform capabilities and integrations with observability & ITSM stacks.
• Collaborative environment focused on measurable business outcomes and operational excellence.
  

Skills: teams,servicenow,dashboards,api,operations,analytics,sql,digital,enterprise,itil,rest,powershell,it