Salesforce Functional Consultant

The Salesforce Functional Consultant (Project Lead) is a key role within Business Systems Group, responsible for overseeing the design, implementation, and optimization of our Salesforce platform. The position involves solutioning multiple Salesforce projects/enhancements, ensuring they align with our strategic business objectives. The ideal candidate will possess deep functional expertise in Salesforce, a proven track record of successful project delivery, and the ability to effectively collaborate with diverse stakeholders to drive innovative solutions and achieve consensus.

• Roles and Responsibilities - 10+ yrs of Total Experience
• Collaborate with business stakeholders to gather and analyze requirements, ensuring alignment with business goals and objectives
• Design and implement Salesforce solutions to address business needs, including customizations and integrations
• Conduct workshops and training sessions to educate users on Salesforce features and best practices
• Manage and execute all phases of Salesforce projects, including requirements gathering, design, development, testing, deployment, and post-implementation support
• Create and maintain comprehensive project documentation, including functional specifications, user stories, and process flows
• Provide ongoing support and maintenance for Salesforce applications, including troubleshooting and resolving issues
• Ensure data integrity and security within the Salesforce platform
• Stay current with Salesforce updates and new features, proactively recommending improvements and enhancements
• Foster a culture of innovation and continuous improvement within the team
• Essential Skills
• Strong experience in designing and implementing Salesforce solutions, including customizations and integrations
• Deep expertise in Services, Sales, CPQ, Marketing, & Community cloud of Salesforce
• At least 2+ years of experience in Salesforce Lightning
• Proficiency in Salesforce configuration, including workflows, process builders, validation rules, and security settings
• Hands-on experience with Salesforce automation tools, such as Flow and Process Builder
• Excellent understanding of Salesforce architecture and best practices
• Ability to create detailed and accurate project documentation
• Experience working in Agile environments and familiarity with SDLC processes
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to manage various stakeholders effectively
• Ability to work independently and as part of a team in a fast-paced environment