Operations & Sales Support

Operations/ Sales Support

The Operations & Sales Support willbe responsible forsupporting operations processes, ensuring smooth coordination with sales and internal stakeholders, andmaintainingsystem and process efficiency. The role focuses on execution of operational tasks, resolving day-to-day issues, supporting projects, and contributing to overall service quality and customer satisfaction.

Key Accountabilities:

• Operational efficiency and process execution.
• Timely resolution of incidents and queries.
• Adherence to SLAs and turnaround timelines.
• Accuracy and quality of work deliverables.
• Stakeholder and customer satisfaction

Day to Day Responsibilities

• Support origination of leases/loans (Review of customer documents, KYC and bank details. Obtain all missing information and resolve all discrepancies).
• Receive and process incoming applications, documentation and quote requests, and enter, review and submit credit applications. Prepare contracts and corresponding documents, liaise with all relevant parties involved and follow up on outstanding approved deals.
• Validate deal structures, pricing, and approvals per company policies • Update information in systems accurately and submit for credit approval.
• Review executed contracts for completeness, accuracy, and compliance
• Ensure all pre-activation requirements (KYC, documentation, approvals) are fulfilled
• Process contracts in internal systems for timely activation
• Coordinate with internal stakeholders to resolve discrepancies and delays
• Ensure adherence to SLA timelines for contract activation
• Regular interaction with customers/counterparts/stakeholders regarding service quality and turnaround time.
• Maintain good interpersonal relations with colleagues.
• Focus on Quality and First Time Right approach.
• Act as a point of contact between Operations, Sales, IT, and internal stakeholders for daily activities.
• Assistin analyzing and resolving operational issues and incidents..
• Execute and support process improvement initiatives.
• Handle operational tasks, including non-standard activities and customer queries.
• Provide operational support to sales teams andassistin resolving queries.
• Assistin testing and validating system changes and enhancements.
• Ensure compliance with defined processes, policies, and documentation standards.
• Maintainaccuraterecords and documentation of operational activities.

Essentials

• Strong analytical and problem-solving skills, with the ability to multitask effectively in a fast-paced 1 environment while maintaining high attention to detail and organizational standards.
• Effective communication and coordination abilities, with a basic understanding of operations and sales support processes, and proficiency in MS Office and operational tools.

Preferred Experience

• Bachelors degree in Business Administration, Finance, Operations, or related field.
• 6 to 12 years of experience in lending operations, sales support, or shared services.
• Exposure to process improvement initiatives or projects is an advantage.
• Experience working with cross-functional teams is preferred.